Contact and Support
Kuru Toga pencils reach buyers here through Amazon, so anything to do with a shipment moves fastest inside the account that placed the order. Questions about how the pencil behaves are a different thing, and the homepage settles most of those in about a minute.
About an order
Amazon Owns the Order
Your receipt, your tracking number and your return window all sit in one Amazon order record. Whoever opens that record can already see the payment and the shipment without asking you to describe either one, which is the whole reason to start there rather than writing to a website. It covers:
- Where the package is and when it lands
- Returns, replacements and refund status
- A charge on the card that does not look right
- A pencil that arrived bent, jammed or missing its eraser
- A multi-pack short a pencil, or a kit short its lead tube
- The wrong lead diameter or the wrong color in the box
Nobody repairs a sealed Kuru Toga engine. A pencil that will not feed gets replaced or refunded through that same order, which lands long before any repair could.
About the pencil
The Homepage Answers Most of It
Nearly every message is one of two questions. Which model should I get, and why does mine feel like it is not rotating? The model table sorts out the first. As for the second, the engine runs on press-and-lift cycles, so unbroken cursive and long shading passes give it far fewer openings than printed notes do.
- Every model side by side
- Which one fits how you write
- 0.3, 0.5 or 0.7 mm
- Loading, refilling and jams
- Full FAQ
A pencil that suddenly stops advancing lead is usually holding a broken fragment in the clutch. Tip the loose refill lead out of the back and check the guide pipe before deciding it is faulty.
About this website
kuru-toga.com is an independent site about Kuru Toga mechanical pencils and has no affiliation with Mitsubishi Pencil Co., Ltd. or uniball. It runs on affiliate commission through the Amazon Services LLC Associates Program: a qualifying purchase pays a small percentage here, and the buyer pays the same price either way. No phone line and no support inbox operate from this address, since refunds and shipments live in the Amazon account that paid for them.
Anything concerning the site itself reaches us through the WHOIS contact form for this domain.